Privacy Policy

When you provide us with personal information to set-up an account or complete a transaction, it is implied that you give your consent for us to use and collect your personal information for the purpose of conducting business with DBC Access Pty Ltd. If you no longer wish for us to store and use your personal information, you may withdraw your consent at anytime by emailing us at accounts@dbcaccess.com.au.

How we use the personal information we collect

When you purchase from DBC Access, we collect information sent to us by your computer, mobile phone or other access device. The information sent to us includes data on the pages you access, your computer IP address, device identifiers, the type of operating system you’re using, your location, mobile network information, and standard web log data. Standard web log data includes the browser type you’re using and traffic to and from our site. When you sign-up for a wholesale account on our website, you give us permission to send you regular emails updating you on our products and our store.

How we disclosure your personal information

We may disclose your personal information if the law requires us to do so, or if you violate our Terms of Service.

How our website is secured and hosted

Our store is hosted on Shopify Inc. They provide the online e-commerce platform that allows us to sell our products and services to you. Your data is stored in Shopify’s storage databases and the general Shopify application. Shopify stores your data on a secure server behind a firewall.

If you choose a direct payment gateway to complete your purchase, Shopify stores your credit card data. It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. On completion, your purchase transaction information is deleted.

All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council - which is a joint effort of numerous brands including Visa, MasterCard, American Express and Discover.

PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

For more insight, you may also want to read Shopify’s Terms of Service or Privacy Statement.

Third Party Services

The third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us. However, certain third-party service providers such as payment gateways and other payment transaction processors have their own privacy policies regarding the information DBC Access Pty Ltd is required to provide to them, for your purchase-related transactions.

For these providers, encourage you to read their privacy policies in order to fully understand how these providers will handle and use your personal information.

Certain providers may be located in, or have facilities that are regulated under different legislation to both our customers and DBC Access Pty Ltd. If you elect to proceed with a transaction that involves the services of a third-party service provider, your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located.

If you leave our website, or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our website’s Terms of Service. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.

How we secure your personal information

To protect your personal information, we take reasonable precautions and follow industry best practices to ensure that information is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.

If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with an AES-256 encryption. Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.

When using our website, you may also be subject cookies. You can decide to opt out of cookies. When you use our website, we (including companies we work with) may place “Cookies” on your computer or other device. Cookies are small data files placed on your device through your web browser, and include “pixel tags” and “Flash” cookies. We use these technologies to:

  • recognise you as a customer
  • customise our service, content and advertising
  • measure promotional effectiveness
  • help ensure that your account security is not compromised


You are free to decline our Cookies if your browser or browser add-on permits, unless our Cookies are required to prevent fraud or ensure the security of our website. However, declining our Cookies may interfere with your use of the website.

Age of Consent

By using this our website, you represent that you are at least of legal age in your state or province of residence, and that you have given us the consent to allow any of your minor dependents to use this site.

Changes To This Privacy Policy

We reserve the right to modify this privacy policy at any time – please ensure you review this policy frequently. Changes and clarifications will take effect immediately upon their posting on our website. If we make material changes to this policy, we will notify you here that it has been updated so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.

If our store is acquired or merged with another company, your information may be transferred to the new owners so DBC Access Pty Ltd may continue to sell products to you.

Questions & Contact Information

If you have questions or concerns regarding this Privacy Policy, or you wish to update any personal information we have stored about you as a customer, please feel free to email accounts@dbcaccess.com.au.